Shipping and Parcel Updates

Getting the address right

Delivery information for a purchase at www.unoravi.com begins with the address you enter. Include the recipient name, street and any building or unit details. The checkout shows the available shipping choices, charges and any estimates for that order.

For an address correction, contact [email protected] with the order reference as soon as you notice the error. A correction depends on the parcel's progress; after dispatch, the carrier may control whether changes are possible.

Reading the updates

• Label created: shipment details may have been prepared before the carrier collected the parcel.

• In transit: scans can be spaced apart while the parcel moves between locations.

• Delivered: check the carrier's delivery information and any location it identifies; report a parcel you still cannot find.

Transit estimates can change because of route disruption, weather, customs or local delivery conditions. For international orders, review whether duties and taxes are included in the total. Destination charges not included may be collected separately.

If the parcel needs investigation

Keep the order reference and tracking details together when reporting a delay or non-receipt. If items or packaging arrive damaged, retain the packaging and describe the condition. This information helps us assess the delivery issue and determine the appropriate next step.